LOGIN Frequently Asked Questions

I forgot my password, how can I reset my password to log in?
How can I change my password, once I have logged in?
What are the password requirements?
Is there a mobile app available for this service?
What should I do if the website isn't loading or I encounter an error?
Who do I contact if I have questions about my pay statement or direct deposit?
I'm having trouble logging in, what should I do?

I forgot my password, how can I reset my password to log in?

1. Select "Forgot Password": Click the "Forgot Password" link on the login page.
2. Verify Identity: Provide your date of birth, last name, and the last four digits of your Social Security number.
3. Receive Verification Code: Complete 2 factor authentication by having a pin number delivered via voice call, email, or text message.
4. Enter Code, Set New Password: Enter the code, create a strong new password, and confirm it.
5. Log In: Use your new password to log in.

How can I change my password, once I have logged in?

1. Go to Profile: Click "Update My System Profile" in the menu.
2. Choose Password Change: Click "Change Password".
3. Enter Current Password: Type your current password.
4. Set New Password: Type your new password twice, making sure it meets the password requirements.
5. Save: Click "OK" to save your changes.

What are the password requirements?

For security reasons, Randstad requires your password:

• Contains minimum 8 characters in length (max 32).
• Contains at least one special character.
• Contains at least one number.
• Contains at least one lowercase letter.
• Contains at least one uppercase letter.
• Not equal to your User ID.

Please Note: Passwords are case sensitive.

Is there a mobile app available for this service?

Currently, there is no dedicated mobile app, but the website is mobile-responsive and can be accessed via your device's web browser.

What should I do if the website isn't loading or I encounter an error?

Try clearing your browser's cache and cookies, or try accessing the website from a different browser or device. If the issue persists, please contact the Support Center at 877.601.7453. The Support Center is available M-F 8am ET - 8pm ET.

Who do I contact if I have questions about my pay statement or direct deposit?

For questions specific to your pay statement details or direct deposit setup, please contact the Support Center at 877.601.7453. The Support Center is available M-F 8am ET - 8pm ET.

I'm having trouble logging in, what should I do?

Please refer to the “Forgot Password” steps above. If you’ve tried resetting your password and are still unable to log in, contact the Support Center at 877.601.7453. The Support Center is available M-F 8am ET - 8pm ET.