LOGIN Frequently Asked Questions
Which User ID should I use to log
into Portal, Self service or PeopleSoft Back Office previously created?
I have forgotten my
password, how can I receive a password to log in?
Can I change my password,
once I have logged in?
How do I change my password
help question and answer?
I am able to get to other
sites on the Internet, but when I try WorkPlace I receive the page cannot be
displayed. I cannot render any sites
with HTTPS?
How do I Enable SSL?
What are cookies? And are
they dangerous to my Computer?
How do I Enable Cookies?
How do I disable Pop-Up
Blockers?
Which User ID should I use to log into Portal, Self service or PeopleSoft Back Office previously created?
A user should be able to use either ID that was previously
created in any PeopleSoft system to log into Portal. For example TIMPED01 (back
office user) or dtimpe (self service) should be able to login and get all their
information that was once granted in an either or matter.
I have forgotten my password, how can I receive a password to log in?
1. Click on link below password
field.
2.Enter User ID that you normally
use to log into the system.
Can I change my password, once I have logged in?
- Click
link located on the Menu. - Enter Current Password
- Enter New Password.
* Contain
minimum 8 characters in length (max 32).
* Contain
at least one special character.
* Contain
at least one number.
* Contain
at least one lowercase letter.
* Contain
at least one uppercase letter.
* Not
equal your User ID.
- Press OK
How do I change my password help question and answer?
- Click on
- Next Click on Link Change or Setup Forgotten
Password Help
- Select Question from Drop Down Lists
4. Enter
Response to the selected question.
I am able to get to other sites on the Internet, but when I try WorkPlace I receive the page cannot be displayed. I cannot render any sites with HTTPS?
Secure Sockets Layer (SSL) is a protocol designed to enable secure communications on an insecure network such as the Internet. SSL provides encryption and integrity of communications along with strong authentication using digital certificates.
How do I Enable SSL?
Internet Explorer 4.0+
- Click on the
View option at the top of your screen
- Then click
Internet Options
- Select the
Advanced tab
- Locate the
"Security" section
- Check on
"Use SSL 2.0" and "Use SSL 3"
- Then click
OK twice
Internet Explorer 5.0+
- Click on
the Tools option at the top of your screen
- Then click
Internet Options
- Select the
Advanced tab
- Locate the
"Security" section
- Check on
"Use SSL 2.0" and "Use SSL 3"
- Then click
OK twice
What are cookies? And are they dangerous to my Computer?
Cookies are pieces of information generated by a Web server and stored in the user's computer. No. A cookie is a simple piece of text. It is not a program, or a plug-in. It cannot be used as a virus, and it cannot access your hard drive. Your browser (not a programmer) can save cookie values to your hard disk if it needs to, but that is the limit of the effect on your system.
How do I Enable Cookies?
Internet
Explorer 4.0+
- Click on the View option at
the top of your screen
- Then click Internet Options
- Select the Advanced tab
- Locate the
"Cookies" options in the "Security" section
- Change the radio button
options to "Always accept cookies"
- Then click OK
Internet
Explorer 5.0+
- Click on the Tools at the top
of your screen
- Then click Internet Options
- Select the Security tab
- Then click Custom Level
- Scroll down to the
"Cookies" section and select "Enable" for each of the
"Allow cookies" options
- Then click OK and then OK
Internet
Explorer 6.0+
- Click on the Tools at the top
of your screen
- Then click Internet Options
- Select the Privacy tab
- Adjust the sliding bar
setting to Medium
How do I disable Pop-Up Blockers?
If you have separately installed Pop-up Blockers i.e. Yahoo, Google, etc. try disabling this setup and log into the system again.
Yahoo Toolbar
Uncheck the Enable Pop-Up Blocker Item
Press Blocking Popup push button.
Be sure to close the current Browser and Open a New session.